Atlas Support & Subscriptions

Optimize performance, reduce risk, and keep costs under control with access to expertise and the right tools for mission-critical workloads.

Security	Pro	Enterprise	Platinum
Granular database auditing	Available as add-on for M10+	Included for M10+	Included for M10+
Encryption key management	Available as add-on for M10+	Included for M10+	Included for M10+
LDAP integration	Available as add-on for M10+	Included for M10+	Included for M10+

Security

Pro
Granular database auditing	Available as add-on for M10+
Encryption key management	Available as add-on for M10+
LDAP integration	Available as add-on for M10+

Enterprise
Granular database auditing	Included for M10+
Encryption key management	Included for M10+
LDAP integration	Included for M10+

Platinum
Granular database auditing	Included for M10+
Encryption key management	Included for M10+
LDAP integration	Included for M10+

Support & Learning	Pro	Enterprise	Platinum
Platform and UI support
End-to-end database support
Initial Response Goals*	2 hrs	30 minutes	15 minutes
On-demand access to MongoDB University

Support & Learning

Pro
Platform and UI support
End-to-end database support
Initial Response Goals*	2 hrs
On-demand access to MongoDB University

Enterprise
Platform and UI support
End-to-end database support
Initial Response Goals*	30 minutes
On-demand access to MongoDB University

Platinum
Platform and UI support
End-to-end database support
Initial Response Goals*	15 minutes
On-demand access to MongoDB University

* Initial Response Goal values displayed are for Severity 1 level issues within our availability timeframes. Please see the full Support Policy for details.

Additional Software & Tools	Pro	Enterprise	Platinum
Support for MongoDB Compass
MongoDB Connector for BI	Available as add-on for M10+	Included for M10+	Included for M10+

Additional Software & Tools

Pro
Support for MongoDB Compass
MongoDB Connector for BI	Available as add-on for M10+

Enterprise
Support for MongoDB Compass
MongoDB Connector for BI	Included for M10+

Platinum
Support for MongoDB Compass
MongoDB Connector for BI	Included for M10+

Migrating your self-managed MongoDB deployment to Atlas? Smart move. Let us help you maximize your investment.

MongoDB's consulting team can help you smoothly migrate your self-managed MongoDB deployment to Atlas and maximize your Atlas investment right from the start. Our Atlas Cluster Migration consulting package provides:

Migration Planning and Testing support to ensure an optimal migration approach tailored to your application's requirements and constraints, getting you up and running on Atlas in minimal time
Integration assistance to help your team ensure that your Atlas deployment is fully integrated with existing systems for database management and security
Performance Evaluation and Tuning expertise to optimize the performance, scalability, and efficiency of your Atlas deployment

Learn more →

For more information about annual pricing plans, paying via invoice, complementary products, and support plans available for MongoDB Atlas, please contact sales